Job Description

The Spirit Guide works as part of a team, reporting to the Tasting Room Manager. This role is focused on delivering a fantastic Customer experience for everyone visiting Twelve 33 Distillery. Key responsibilities for this position include: conducting tours, Customer education, presentation of our spirits, serving premium cocktails, and general stocking and maintaining of the Tasting Rooms. Other responsibilities may include retail operations, production operations, inventory management, sales and general building maintenance. This individual should be flexible to changes in their responsibilities, hardworking with a ‘can-do’ attitude, and consider themselves a team player.

Twelve 33 Distillery is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. This isn’t just a legal requirement. We enjoy having a diverse team. That being said, we do discriminate against candidates who lack creativity, ingenuity, or are generally grumpy.

The leading candidates will have:

• A positive and energetic attitude
• An extremely outgoing personality and ability to talk to anyone
• A well-spoken, articulate, polite, and responsible demeanor
• A ‘customer is always right’ mentality
• An eagerness to learn about products and process
• The ability to function in a fast paced environment
• A strong desire to get their hands dirty
• A love of distilled spirits
• A willingness to do whatever it takes to get the job done
• A good sense of humor

Must be capable of climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, and completing repetitive motions. Must be able to sit or stand for extended periods of time (approximately 6 hours or more incrementally per day). Must be able to lift a minimum of 25 lbs unassisted, or 50 lbs with assistance.

Any other task deemed appropriate for the Associate by the Management team

Qualifications

Must be 21 years or older

High school or equivalent required. Associates or Bachelor’s Degree preferred

Minimum of 1 year of customer service experience, including bartending and hospitality

Subject to back ground check and random drug screening

Basic Computer and Point of Sale Experience

Salary is commensurate with experience. Please send resume and cover letter to info@twelve33distillery. .

Job Description

The Retail Specialist/Hostess works as part of a team, reporting to the VP of Operations. This role is focused on delivering a fantastic Customer experience for everyone visiting Twelve 33 Distillery. As a Retail Specialist, Customers rely on you for product knowledge and to understand the features, values and benefits of our products. The Retail Specialist must be comfortable engaging in Customer discussions to fulfill their immediate needs while shopping, as well as recommend additional items. Each interaction with a Customer is an opportunity for you to exceed expectations and ensure they remain a loyal Customer. Key responsibilities for this position include: Retail Sales, Scheduling Tours, Cashier/POS Operations, Educating Customers, Maintaining the Retail Shop, Restocking Products and Inventory Management, Pricing and Markdowns, Driving Add-on Sales, and Marketing Promotions. Other responsibilities may include tasting room operations, production operations, and general building maintenance. This individual should be flexible to changes in their responsibilities, hardworking with a ‘can-do’ attitude, and consider themselves a team player.

Twelve 33 Distillery is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. This isn’t just a legal requirement. We enjoy having a diverse team. That being said, we do discriminate against candidates who lack creativity, ingenuity, or are generally grumpy.

The leading candidates will have:

• Keen interest in providing great Customer interactions and service, while sharing knowledge and passion about our products.
• Ability to process a wide variety of transactions to help Customers seamlessly complete their purchases.
• Strong communication skills, comfortable in small groups and in individual interactions to solve problems.
• A passion for craft spirits
• Creative merchandising skills
• Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
• A positive and energetic attitude
  An extremely outgoing personality and ability to talk to anyone
• A well-spoken, articulate, polite, and responsible demeanor
• A ‘customer is always right’ mentality
• An eagerness to learn about products and process
• The ability to function in a fast paced environment
• A strong desire to get their hands dirty
• A willingness to do whatever it takes to get the job done
• A good sense of humor

Must be capable of climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, and completing repetitive motions. Must be able to sit or stand for extended periods of time (approximately 6 hours or more incrementally per day). Must be able to lift a minimum of 25 lbs unassisted, or 50 lbs with assistance.

Any other task deemed appropriate for the Associate by the Management team

Qualifications

Must be 21 years or older

High school or equivalent, some college education preferred

Minimum of 1 year of customer service experience, retail preferred

Experience with POS/cash handling operations

Visual Merchandising/Display experience preferred

Subject to back ground check and random drug screening

Basic Computer and Point of Sale Experience